How it works
Via email, chat, phone or contact form. KonversAI meets them on any channel.
Retrieves information from CRM, order system and knowledge base to give precise, personalised answers.
Sends invoice copies, checks delivery status, initiates returns. Without a human lifting a finger.
Complex cases go seamlessly to your team with full context and smart prioritisation.
All inquiries are logged with customer satisfaction, response time and resolution rate. The real-time dashboard gives you full visibility into what works and where there's room for improvement. Dissatisfied customers are caught immediately so the team can follow up directly.
AUTO-RESOLUTION RATE
93.2%
↑ 8.3% from previous period
3,921 of 4,203 inquiries resolved by AI
AVG. RESPONSE TIME
12s
↓ 3s from previous period
vs. estimated 25min manually
CUSTOMER SATISFACTION
4.9/5.0
↑ 0.2 from previous period
Based on 2,847 ratings
TRANSFERRED TO AGENT
6.8%
↓ 5.1% from previous period
282 cases required human follow-up