Benefits

See exactly what's happening. Every day.

Full visibility into customer service in real time. See automation rates, confidence scores and escalations on one screen. AI-written weekly summaries tell you what's working and what could be improved.

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Weekly summary · AI-written
Insights & Analytics
AI performance metrics and optimization opportunities.
Weekly summaryBETA
Period: 2026-05-07 – 2026-05-13
Total 256 conversations, of which 196 were resolved automatically.
Highlights
  • 4 meetings booked directly in the calendar — most requests for demo and intro call.
  • 86 support cases resolved without human intervention, dominated by invoices, passwords and account settings.
  • 121 questions answered on pricing, integrations and product features with 96% confidence.
  • 24% were transferred to a human, mainly contract changes and cancellations — recommends giving the AI more intent signals.
Automation TrendLast 7 days
Thu
Fri
Sat
Sun
Mon
Tue
Wed
Automated
Transferred
Automation Rate
77%
+9.3 % prev. week ▲
Transfer Rate
23%
-9.3 % prev. week ▼
Customer Satisfaction
4.6 / 5
+0.21 prev. week ▲
AI Confidence
96%
high confidence