Security
Your data stays in Norway and Sweden.
KonversAI is built for organisations with strict requirements for data protection. Your data is stored in Norway and Sweden, the AI models run within the EU, and you decide who sees what.
Users & permissions
Users
- MariaAdmin
- JonasCustomer service
- IdaAnalytics only
Permissions for Jonas
- View conversationsOn
- Modify knowledge baseOn
- View analyticsOff
- Manage settingsOff
Data stored in Norway and Sweden
KonversAI runs in Microsoft Azure, in Norway East and Sweden Central. The AI models run within the EU.
A DPA for every customer
Each customer gets a data processing agreement that governs how data is processed, stored and deleted.
Read our DPA →Role-based access
You decide what each team member can see and do: conversations, knowledge, analytics and settings.
Verified before anything personal
The assistant verifies the customer by email, phone or Vipps before it shares personal information or changes anything.
Actions you approve
Actions in your systems can be set to wait for approval from your team before they run.
Responsible AI
We work in line with ISO 42001, the international standard for AI management systems, and follow the EU AI Act closely to make sure KonversAI meets the requirements for our category of systems.
Open about who processes your data
We use a small number of sub-processors, all with data centres in Europe. The full and current list is in our DPA.
| Sub-processor | Purpose | Location |
|---|---|---|
| Microsoft Azure | Hosting and AI | Norway and Sweden |
| Lettermint | EU | |
| Twilio | SMS and phone | Europe |
| Sentry | System monitoring | EU |
FAQ
Where is our data stored?
In Microsoft Azure, in Norway East and Sweden Central.
Which AI models do you use?
We continuously evaluate models from different providers, including OpenAI, Anthropic and models with open weights. All use runs inside Azure, and we use the most cost-effective model that meets our quality requirements.
Can we have dedicated model resources?
Yes. A customer can have its own dedicated model resources.
How many conversations can KonversAI handle?
The platform scales automatically with the number of enquiries, so seasonal peaks are handled without you doing anything.
What availability can we expect?
We run on Microsoft Azure and have built our infrastructure for the best possible availability, while keeping data within the Nordics and the EU.