Company updates, product launches, and research from our work with AI-powered customer service across the Nordics.
Nordic shoppers buy online constantly, and returns generate a steady stream of support questions. Here is what makes automation work, and why trust is the real constraint.
Read more →Most companies invest in AI customer service to cut costs and handle fewer enquiries. Our data points the other way.
Read more →A booking calendar shows your open days and times on your own web page. Customers pick a time, and the assistant completes the booking in a chat on the same page. Your team manages calendars in the KonversAI console.
Read more →Messenger and Instagram direct messages appear in a Meta inbox in the KonversAI console. Your team can review AI-drafted replies, edit them and send, or let the assistant reply automatically.
Read more →Build forms in the KonversAI console to collect enquiries, and choose a question type where the assistant answers the customer before the form is submitted. Each submission is recorded, and you can route it to a person or send a report.
Read more →Email enquiries arrive in a dedicated inbox in the KonversAI console. The assistant drafts a reply to each message, and your team reviews, edits and sends it. Replies stay in the customer's email thread.
Read more →Your team can take over any chat conversation from the assistant by replying in the console. The assistant pauses for that conversation, and a person can hand it back with one click when they're done.
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