Everything in one view. All figures are updated in real time — not the next day, not the next hour. You see the consequences of every change to the knowledge base immediately.
Automation rate
See in real time what proportion of enquiries the AI resolves without human involvement. We guarantee a minimum of 50%. The dashboard shows you exactly where you stand.
Response times
Average response time across all channels. Compare with the time it took before KonversAI. Most customers experience response times of a couple of seconds.
Customer satisfaction
Automatic collection of satisfaction scores after each enquiry. See the trend over time and identify areas for improvement.
Escalated cases
Overview of enquiries requiring human handling. Full context included, so the team member can take over without the customer having to repeat themselves.
AI suggestions
The dashboard shows enquiries the AI couldn't answer, with suggestions for new knowledge articles. Approve with one click, and the AI answers correctly next time.
Reporting
Export data for internal reports. See trends, volume and performance over custom periods, or connect to your own dashboards like Power BI.
Weekly insights
AI-assisted weekly summary
Every week KonversAI generates a summary in your language that points to the three things you should act on. Not raw data, but concrete recommendations based on what actually happened in your customer service.
Use cases
The dashboard in practice
Travel
High season is under way. The dashboard shows that phone has 40% lower automation than chat. The team adjusts the knowledge base and sees the effect the same day.
E-commerce
Customer satisfaction fell after a new return policy. The dashboard reveals which enquiries triggered the drop, and the team adjusts the answer.
Sports and associations
Registration season generates 5x normal volume. The dashboard shows that 87% are resolved automatically and which 13% require human follow-up.
Public sector
A new service is launched. The dashboard shows which questions citizens ask most often, enabling the municipality to proactively update its website.
FAQ
Frequently asked questions
Are the figures updated in real time?
Yes. All key figures are updated continuously, not the next day or the next hour.
Can we export data?
Yes. Data can be exported to CSV or connected to external dashboards such as Power BI.
Can we see historical data?
Yes. You can select any time periods and compare periods against each other.
Who in the team has access to the dashboard?
You control access yourself. You can give different roles different levels of access, from full overview to limited viewing.
What is the weekly summary?
An AI-generated summary in your language that highlights the three most important things you should act on in the coming week, based on data from the previous week.