How it works
From unknown question to automatic answer
Something new comes up
A customer asks something the assistant hasn't seen before.
The assistant suggests an answer
Based on context, it creates a draft ready for review.
You approve
Approve, edit, or use the answer a colleague already sent.
Next time? Solved.
The assistant automatically answers similar enquiries going forward.
No technical expertise required
You don't need to understand AI, coding or machine learning. The interface is designed for customer service staff, not developers. If you can approve an email, you can train KonversAI.
The effect over time
What happens in the first weeks
The assistant handles the most common enquiries based on the knowledge base you uploaded.
New knowledge articles are added based on enquiries the assistant couldn't answer.
The assistant answers an increasing number of enquiries automatically. Your team only handles what truly requires them.
Use cases
Self-learning in practice
E-commerce
A new return policy is introduced. The assistant picks up the enquiries, suggests answers based on the new policy, and is up to date after the first approval.
Sports and associations
New rules for the season are launched. The assistant learns from the first enquiries and handles all subsequent questions about the rules itself.
Travel
High season brings new questions about capacity and prices. The assistant builds knowledge quickly and relieves the team when it's needed most.
Public sector
New services are launched. The assistant learns from the first citizen enquiries and handles the rest automatically.
FAQ
Frequently asked questions
Do we need to upload a lot of data to get started?
No. We index existing content from your website and relevant documents. The assistant then improves based on real enquiries.
What happens if we approve a wrong answer?
You can edit or delete knowledge articles at any time. Changes are reflected immediately in the assistant's answers.
Can multiple team members approve answers?
Yes. Anyone with access to the dashboard can review and approve suggested answers.
How long does it take before the assistant becomes good?
Most customers see significant improvement within the first two to four weeks.
Can we see which questions the assistant can't answer?
Yes. The dashboard shows all unanswered enquiries with suggested answers ready for review.