How it works
From cancellation to solved problem
Customer wants to cancel
The AI detects the intention to cancel, terminate or unsubscribe.
AI asks the reason
Instead of doing it immediately, it politely asks the reason.
Alternative offered
Based on the answer, the AI offers a relevant alternative suited to the situation.
Customer decides
Only if the customer still wishes to cancel is the cancellation carried out.
Industry examples
E-commerce
- Wrong size? Suggest an exchange.
- Too expensive? Show a cheaper alternative.
- Long delivery time? Check express shipping.
Associations and organisations
- Cancelling membership? Offer a pause.
- Offer a reduced price.
- Show benefits the customer may not know about.
Travel
- Cancelling a booking? Offer a new date.
- Offer credit for the next trip.
- Suggest an alternative experience.
Health
- Cancelled appointment? Offer a new time immediately.
- Reduce no-shows and loss of revenue.
You set the rules
Everything is configured in the dashboard. You choose whether the AI should try to retain the customer, which alternatives it can offer, and when it should simply carry out the cancellation without questions. No technical expertise required.
Results
Never lose a ready-to-buy customer
The customer who is ready to buy at 10 pm will not wait until the next morning. The assistant is available around the clock, answers questions, provides quotes and completes the sale while the interest is there. No missed opportunities because the office is closed.
Upselling and cross-selling
When a customer gets in touch, the assistant sees the entire customer profile. A customer asking about delivery time can be offered express shipping. One asking about a product can be recommended something that suits them better. Natural and contextual, never intrusive.
FAQ
Frequently asked questions
Does this work for all types of cancellation?
Yes. You configure yourself which situations the assistant should handle, from order cancellation and subscription termination to appointment or booking cancellations.
Can we decide which alternatives are offered?
Yes. You control which alternatives the assistant can offer — discounts, pauses, exchanges or other solutions — based on your business logic.
What happens if the customer still wants to cancel?
The assistant completes the cancellation politely and without friction. The most important thing is that the customer always decides.
Can we see why customers want to leave?
Yes. The dashboard collects reasons for cancellation so you can proactively work on the most common issues.
Does this require CRM integration?
Not necessarily to start. Full functionality with automatic status updates requires integration, which we set up as part of onboarding.