AI-powered customer service solutions for Scandinavian businesses

AI when it's better.
People when needed.

Where ordinary chatbots guess and cause frustration, KonversAI delivers precise answers based on your own data. The solution goes beyond dialogue by performing real actions: checking order status, recommending products and driving upsales for online stores, updating memberships and answering inquiries for associations, or handling registrations, payments and bookings for events and experiences. You get a secure, scalable AI assistant that works around the clock with zero hallucinations.

app.konversai.no · All channels

LIVE

Overview

Conversations

Flow

Knowledge

Calendar

Settings

All channels · Inbox

Today · 124 inquiries · AI handling 83 now

● 66.7% AUTOMATED

All · 124

Chat42

Email38

Contact form16

Support14

Phone14

Chat

Spørsmål om tjenesteavtale

#faq

Solved by AI

12s

Faktura — forespørsel om kopi

#faktura

Solved by AI

Contact form

Demoforespørsel via kontaktskjema

#salg

Escalated · lead

Support

Teknisk feil ved innlogging

#teknisk

Escalated · support

Phone

Innkommende samtale (transkribert)

#faktura

Categorised

Chat · active

12:42 · 12s

K. Andersen

Oslo · customer since 2022

Returning

Aktiv tjenesteavtale siden januar 2022. Har tidligere spurt om fakturering og prisendringer. Lojal kunde, lav supportbelastning.

FAQpriserpro-planlojal

Hei! Hva er gjeldende priser for Pro-planen?

Hei K.A.! Pro-planen koster kr 4 900/mnd for opptil 300 handlinger. Som eksisterende kunde får du 10% lojalitetsrabatt ved forlengelse.

KonversAI · konfidens 94%

Sources from knowledge base

kb / priser / pro-plan94%

kb / rabatter / lojalitet87%

kb / oppgradering76%

Supported by

Security and compliance

Built for organisations with strict requirements

We take security seriously at every level, from development and operations to data processing and AI governance.

GDPR and DPA

All data is handled in accordance with European privacy legislation. Solid data processing agreements are in place for all customers.

ISO 42001

We work according to the international standard for responsible AI governance and document all decisions in the system.

EU AI Act

We closely follow the development of the EU AI Act and ensure ongoing compliance with new requirements for artificial intelligence.

Secure operations

Encrypted traffic, role-based access control, full traceability and 24/7 monitoring.

We take security seriously at every level, from development and operations to data processing and AI governance. Read more about how we handle this in practice →

One inbox · all channels

All channels. One assistant.

Your customers choose the channel. The assistant handles the rest, with the same context and access to your systems wherever the conversation starts.

Chat

Phone

Contact form

Automated where possible.
Human when needed.

See how it works

Benefits

See exactly what's happening. Every day.

Full visibility into customer service in real time. See automation rates, confidence scores and escalations on one screen. AI-written weekly summaries tell you what's working and what could be improved.

See the full dashboard →

app.konversai.no/overview

Live dashboard

KonversAI HQ▾

Weekly summary · AI-written

Insights & Analytics

AI performance metrics and optimization opportunities.

Weekly summaryBETA

Period: 2026-05-07 – 2026-05-13

Total 256 conversations, of which 196 were resolved automatically.

Highlights

4 meetings booked directly in the calendar — most requests for demo and intro call.
86 support cases resolved without human intervention, dominated by invoices, passwords and account settings.
121 questions answered on pricing, integrations and product features with 96% confidence.
24% were transferred to a human, mainly contract changes and cancellations — recommends giving the AI more intent signals.

Automation TrendLast 7 days

Thu

Fri

Sat

Sun

Mon

Tue

Wed

Automated

Transferred

Automation Rate

77%

+9.3 % prev. week ▲

Transfer Rate

23%

-9.3 % prev. week ▼

Customer Satisfaction

4.6 / 5

+0.21 prev. week ▲

AI Confidence

96%

high confidence

From inquiry to action in seconds

How it works

Customer gets in touch

Via email, chat, phone or contact form. KonversAI meets them on any channel.

AI analyses with context

Retrieves information from CRM, order system and knowledge base to give precise, personalised answers.

Performs actions automatically

Sends invoice copies, checks delivery status, initiates returns. Without a human lifting a finger.

Escalates intelligently

Complex cases go seamlessly to your team with full context and smart prioritisation.

Built for all Scandinavian businesses with real customer traffic

Most AI customer service solutions focus exclusively on e-commerce. We don't. KonversAI works across industries because we integrate with your systems, not just the online store.

Travel and experiences

Bookings, changes and seasonal high volume. KonversAI handles inquiry peaks without extra staffing.

Sports and associations

Member inquiries about licences, events and registrations. Automate the repetitive, free up time for what matters.

Public sector

Municipalities, agencies and public organisations. Citizen enquiries about applications, decisions, opening hours and guidance. Available 24/7 with GDPR-compliant data processing.

From contact to go live in under two weeks.

The implementation process

Kick-off and integrations

We connect the AI to CRM, helpdesk and data systems on a structured launch day with your IT contact.

Knowledge base and training

We upload and structure FAQs, documentation and historical conversations. The AI learns from your data, not generic models.

Test, adjust and approve

We run the AI against real inquiries in a test environment. You approve tone, responses and escalation points.

Go live — results from day one

Production deployment and close follow-up. We measure automation rates from day one and optimise continuously.

AI solutions that work and deliver measurable results

KonversAI is built for Scandinavian businesses and organisations of all sizes, from growth-stage SMBs to enterprise. Behind the product is a team of experienced consultants who guide you through the entire process, from integrations and training to ongoing optimisation, so you get concrete results from day one.

AI when it's better.People when needed.