What is MCP and API?
MCP (Model Context Protocol) is an open standard that allows the assistant to communicate with your systems in real time. API integrations provide the same capability for systems that do not support MCP directly. The result is the same: the assistant acts, not just answers.
Gen 4 vs Gen 2
Next-generation customer service
Most competitors in Scandinavia can only respond with text. KonversAI performs actions. That is the difference between a passive information bot and an active assistant that actually solves the customer's problem.
Examples of actions
From question to action in seconds
Send invoice
The customer requests a copy of invoice for order 4821. The assistant retrieves it from the invoicing system and sends it directly to the customer. 3 seconds.
Check order status
The customer asks about delivery time. The assistant retrieves real-time status from the warehouse system and responds precisely.
Change membership
A member wants to upgrade to a family membership. The assistant updates the status in CRM and confirms the change immediately.
Book meeting
The customer wants a consultation. The assistant checks available times in the calendar and confirms the booking.
Start return
The customer wants to return a product. The assistant initiates the return in the order system and sends instructions.
Update contact info
The customer wants to change their address. The assistant updates CRM directly and confirms the change.
Integrations
Systems we connect to
Standard integrations
Via MCP and API
All systems with API support. We build custom integrations for systems that do not have a standard connection.
FAQ
Frequently asked questions
What is the difference between MCP and API?
MCP is an open standard that makes integrations easier and more standardised. API is the traditional way of connecting systems. KonversAI supports both, so we can integrate with almost any system.
Which systems are supported?
We have standard integrations with the most widely used systems in Scandinavia. For other systems we build custom integrations via API.
How long does it take to set up an integration?
Standard integrations are typically ready in one day. Custom integrations depend on the complexity of the system.
Is it safe to give the assistant access to our systems?
Yes. Access is role-based and limited to what the assistant actually needs. All communication is encrypted and logged.
Can the assistant write to the systems, not just read?
Yes. The assistant can both retrieve and update data, depending on the permissions you grant.