20 October 2026 · 6 min read
The hidden value of AI in customer service: More conversations, not fewer
Most companies invest in AI-powered customer service to cut costs and handle fewer enquiries. But our data points the other way.
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Perspectives from our work with AI-powered customer service across the Nordics.
20 October 2026 · 6 min read
Most companies invest in AI-powered customer service to cut costs and handle fewer enquiries. But our data points the other way.
Read the article