Everything in one view. All figures update in real time — not the next day, not the next hour. You see the consequences of every change to the knowledge base immediately.
Automation rate
See in real time what share of enquiries the AI resolves without human involvement. We guarantee a minimum of 50%. The dashboard shows you exactly where you stand.
Response times
Average response time across all channels. Compare with the time it took before KonversAI. Most customers experience response times of just a few seconds.
Customer satisfaction
Automatic collection of satisfaction scores after each enquiry. View the trend over time and identify areas for improvement.
Escalated cases
Overview of enquiries requiring human handling. Full context is included so the team member can take over without the customer repeating themselves.
AI suggestions
The dashboard shows enquiries the AI couldn't answer, along with suggestions for new knowledge articles. Approve with one click, and the AI answers correctly next time.
Reporting
Export data for internal reports. View trends, volume and performance over custom periods, or connect to your own dashboards like Power BI.