How it works
From cancellation to resolved problem
1
Customer wants to cancel
The AI detects the intent to cancel, terminate or unsubscribe.
2
The AI asks why
Instead of doing it immediately, it politely asks for the reason.
3
An alternative is offered
Based on the response, the AI offers a relevant alternative suited to the situation.
4
The customer decides
Only if the customer still wants it is the cancellation carried out.
Industry examples
E-commerce
- Wrong size? Suggest an exchange.
- Too expensive? Show a cheaper alternative.
- Long delivery time? Check express shipping.
Associations
- Cancelling membership? Offer a pause.
- Offer a reduced price.
- Show benefits the customer may not know about.
Travel
- Cancelling a booking? Offer a new date.
- Offer credit for the next trip.
- Suggest an alternative experience.
Health
- Cancelled appointment? Offer a new time immediately.
- Reduce no-shows and lost revenue.
You set the rules
Everything is configured in the dashboard. You choose whether the AI should try to retain the customer, which alternatives it can offer, and when it should just carry out the cancellation without question. No technical expertise required.
Results
📉Fewer cancelled orders and cancellations.
😊Higher customer satisfaction because the problem was solved.
📈Upsell opportunities where others simply lose the customer.
🔍Insight into why customers want to leave.