How it works
From unknown question to automatic answer
Something new appears
A customer asks something the AI hasn't seen before.
The AI suggests an answer
Based on the context, the AI drafts an answer, ready for review.
You approve
Approve, edit, or use the answer a colleague already sent.
Next time? Solved.
The AI responds automatically to similar enquiries going forward.
No technical expertise
You don't need to understand AI, coding or NLP. The interface is designed for customer service staff, not developers. If you can approve an email, you can train KonversAI.
Knowledge articles
All knowledge is stored as articles in the knowledge base. Each article covers one topic: opening hours, return policy, product info, price lists. You can create, edit and delete articles at any time.
The effect over time
The AI handles the most common enquiries based on the knowledge base you uploaded.
New knowledge articles are added based on enquiries the AI couldn't answer.
The AI answers an ever-growing share of enquiries automatically. Your team handles only what truly requires them.