Same AI, all channels. The customer experiences a seamless conversation whether they switch from email to chat or from form to phone — without having to repeat themselves.
The channels we support
One hub. Five channels.
KonversAI reads, understands and replies to incoming emails automatically. Enquiries about invoices, order status and returns are resolved without human involvement. Complex cases are escalated to the team with full context.
Website chat
An intelligent assistant embedded directly on your website. The customer gets an answer in seconds, around the clock. Not an FAQ bot with predefined answers, but an assistant that understands context and takes action.
Phone
KonversAI answers incoming calls, understands what the customer needs and resolves the enquiry directly. When a human is required, the call is transferred with full context so the customer doesn't need to repeat themselves.
Contact form
Enquiries from contact forms are captured and handled automatically. The assistant classifies, prioritises and responds, or escalates to the right person in the team.
Social media (Facebook and Instagram)
KonversAI replies to messages and comments on Facebook and Instagram automatically — product questions, stock status and orders are resolved directly in the app. The same context carries over if the customer continues on another channel.
Seamless escalation
Seamless escalation to a human
When the assistant encounters a case that requires a human, the customer is handed over to the right person with full conversation history and context. The customer doesn't need to repeat themselves. The team doesn't need to search for background. Everything happens automatically.
Use cases
Omnichannel in practice
Travel
A guest sends an email about changing a booking. The assistant finds the reservation, confirms the change and sends a new confirmation, all without human involvement.
E-commerce
A customer chats about a delayed order. The assistant checks tracking status in real time and gives a precise answer in seconds.
Sports and associations
A member calls to ask about membership fees. The voice assistant finds the member profile and responds correctly based on current rates.
Public sector
A citizen submits a contact form about application status. The assistant retrieves the status from the case management system and responds immediately.
Integrations
Works with the channels and systems you already use
FAQ
Frequently asked questions
Can we start with just one channel?
Yes. Most start with chat or email and add more channels over time.
What happens if the assistant can't answer?
The customer is seamlessly handed over to a human with full context from the conversation. No information is lost.
Can we customise the assistant's tone per channel?
Yes. You can set up different personas per channel — one for support, one for sales and one for bookings — with a customised tone and behaviour.
Does the solution work in Norwegian, Swedish and Danish?
Yes. KonversAI is built for Scandinavian businesses and handles all three languages from day one.
Can we see statistics per channel?
Yes. The dashboard shows automation rate, response times and customer satisfaction per channel and overall.